Privacy Policy::Boiler Repair Nottinghamshire | Emergency Boiler Breakdown, Boiler Servicing, Installation, Gas Safety & Plumbing Services

How we collect & use your information

Last updated: 27- Jan- 2026

Smooth Heating respects your privacy. This policy explains what personal data we collect, how we use it, how long we keep it, and the choices you have when you use our website, request a quote, book a visit, or contact us.

We don’t sell your data

Used for quotes & bookings

UK GDPR aligned

Smooth Heating

80 Derby Road, Long Eaton, NG10 4LB, United Kingdom
Phone: +44 7309 794510
Email: Contactus@smoothheating.co.uk

A) Information you provide

Full name, email address, phone number
Postcode and address (if provided)
Service details (boiler/plumbing issue, urgency, preferred visit time)
Boiler details (type/brand/model, error codes) if provided
Photos/uploads you choose to submit (boiler label, error display, leak area)

B) Information collected automatically

IP address, device type, browser type
Pages visited, clicks, time spent (analytics if enabled)
Referring source/marketing tags (UTM parameters) if enabled

Respond to enquiries and provide quotes
Arrange bookings/appointments and deliver services
Contact you via your preferred method (call/WhatsApp/email)
Prioritise urgent/emergency requests
Improve our website, prevent fraud, and maintain security
Comply with legal obligations (records, dispute handling)

Contract — to provide a quote/booking/service you request
Legitimate interests — to operate our business and respond to enquiries
Consent — for marketing and certain cookies (where applicable)
Legal obligation — where we must keep records

We use cookies to help the website work and (if enabled) to measure performance. For more details, read our Cookie Policy.

No selling: We do not sell your personal information.
Sharing: We may share data with trusted providers (hosting, email/SMS, analytics, booking tools) only to run the service.
Retention: We keep data only as long as needed for enquiries, bookings, service delivery, and legal/insurance reasons.
Security: We use reasonable safeguards, but no online system is 100% secure.

You may have rights to access, correct, delete, restrict, or object to processing of your data, and to withdraw consent where applicable. To request this, contact us at Contactus@smoothheating.co.uk.

011-57722796

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